Conditions of Use

Last updated: June 12, 2025

Welcome to Njalo Market LLC. Njalo Market LLC and/or its affiliates (“Njalo”) provide website features and other products and services to you when you visit or shop at Njalomarket.com, use Njalo products or services, use Njalo applications for mobile, or use software provided by Njalo in connection with any of the foregoing (collectively, “Njalo Services”). By using the Njalo Services, you agree, on behalf of yourself and all members of your household and others who use any Service under your account, to the following conditions.

Please read these conditions carefully.

We offer a wide range of Njalo Services, and sometimes additional terms may apply. When you use a Njalo Service (for example, Your Profile, Gift Cards, Njalo Video, Your Media Library, Njalo devices, or Njalo applications) you also will be subject to the guidelines, terms and agreements applicable to that Njalo Service (“Service Terms”). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

PRIVACY

Please review our Privacy Notice, which also governs your use of Njalo Services, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use Njalo Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Njalo Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in or made available through any Njalo Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Njalo or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Njalo Service is the exclusive property of Njalo and protected by U.S. and international copyright laws.

TRADEMARKS

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Njalo Service are trademarks or trade dress of Njalo in the U.S. and other countries. Njalo’s trademarks and trade dress may not be used in connection with any product or service that is not Njalo’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Njalo. All other trademarks not owned by Njalo that appear in any Njalo Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Njalo.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Njalo or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Njalo Services. This license does not include any resale or commercial use of any Njalo Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Njalo Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Njalo or its licensors, suppliers, publishers, rightsholders, or other content providers. No Njalo Service, nor any part of any Njalo Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Njalo. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Njalo without express written consent. You may not use any meta tags or any other “hidden text” utilizing Njalo’s name or trademarks without the express written consent of Njalo. You may not misuse the Njalo Services. You may use the Njalo Services only as permitted by law. The licenses granted by Njalo terminate if you do not comply with these Conditions of Use or any Service Terms.

YOUR ACCOUNT

You may need your own Njalo account to use certain Njalo Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit your account dashboard to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Njalo does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Njalo Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their Njalo Household. Alcohol listings on Njalo are intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. Njalo reserves the right to refuse service, terminate accounts, terminate your rights to use Njalo Services, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Njalo reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Njalo a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Njalo and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Njalo for all claims resulting from content you supply. Njalo has the right but not the obligation to monitor and edit or remove any activity or content. Njalo takes no responsibility and assumes no liability for any content posted by you or any third party.

INTELLECTUAL PROPERTY COMPLAINTS

Njalo respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please contact us immediately.

RISK OF LOSS

All purchases of physical items from Njalo are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS, REFUNDS AND TITLE

Njalo does not take title to returned items. All returns are sent directly to the supplier from which they were purchased. At our discretion, a refund may be issued without requiring a return. For more information about our returns and refunds, please see Refunds and Returns .

PRODUCT DESCRIPTIONS

Njalo attempts to be as accurate as possible. However, Njalo does not warrant that product descriptions or other content of any Njalo Service is accurate, complete, reliable, current, or error-free. If a product offered by Njalo itself is not as described, your sole remedy is to return it in unused condition. 

PRICING

“List Price” means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Njalo and other retailers. Certain products may have a “Was Price” displayed, which is determined using recent price history of the product on Njalo.

With respect to items sold by Njalo, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Njalo is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item. 

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

APP PERMISSIONS

When you use apps created by Njalo, such as the Njalo App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.

SANCTIONS AND EXPORT POLICY

You may not use any Njalo Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Njalo Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Njalo Software), technology, and services.

OTHER BUSINESSES

Parties other than Njalo operate stores, provide services or software, or sell product lines through the Njalo Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Njalo. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). Njalo does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE NJALO SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE NJALO SERVICES ARE PROVIDED BY NJALO ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. NJALO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE NJALO SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE NJALO SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE NJALO SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, NJALO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NJALO DOES NOT WARRANT THAT THE NJALO SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE NJALO SERVICES, NJALO’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM NJALO ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, NJALO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY NJALO SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY NJALO SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

DISPUTES

Any dispute or claim relating in any way to your use of any Njalo Service will be adjudicated in the state or Federal courts in Cook County, Illinois, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.

APPLICABLE LAW

By using any Njalo Service, you agree that applicable federal law, and the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Njalo.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies posted on this site. These policies also govern your use of Njalo Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

ADDITIONAL NJALO SOFTWARE TERMS

The following terms (“Software Terms”) apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Njalo Services (the “Njalo Software”).

1.  Use of the Njalo Software. You may use Njalo Software solely for purposes of enabling you to use the Njalo Services as provided by Njalo, and as permitted by these Conditions of Use and any Service Terms. You may not incorporate any portion of the Njalo Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Njalo Software in whole or in part. All software used in any Njalo Service is the property of Njalo or its software suppliers and is protected by United States and international copyright laws.
2. Use of Third Party Services. When you use the Njalo Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
3.  No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Njalo Software, whether in whole or in part.
4. Updates. We may offer automatic or manual updates to the Njalo Software at any time and without notice to you.
5. Conflicts. In the event of any conflict between these Conditions of Use and any other Njalo or third-party terms applicable to any portion of Njalo Software, such as open-source license terms, such other terms will control as to that portion of the Njalo Software and to the extent of the conflict.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT

If you believe that your intellectual property rights have been infringed, please submit your complaint via email at [email protected]. This email may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.

We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.

Claims concerning copyright infringement must include the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Privacy

What Personal Information About Customers Does Njalo Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to Njalo Services.
• Automatic Information: We automatically collect and store certain types of information about your use of Njalo Services, including information about your interaction with products, content, and services available through Njalo Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Njalo Services and other content served by or on behalf of Njalo on other websites. Our physical stores may use cameras, computer vision, sensors, and other technology to gather information about your activity in the store, such as the products and services you interact with.
• Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Njalo Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Njalo Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Njalo Services.
• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Njalo Services.
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Communicate with you. We use your personal information to communicate with you in relation to Njalo Services via different channels (e.g., by phone, email, chat).
• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Njalo, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Njalo Services, we use cookies and other identifiers.

Does Njalo Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries Njalomarket.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Njalo Services. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Njalomarket.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Njalo and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Njalo, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

What About Advertising?

• Third-Party Advertisers and Links to Other Websites: Njalo Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
• Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Njalo ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. While we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective Njalo ads. Some ad companies also use this information to serve you relevant ads from other advertisers.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, membership, settings, and purchase history in the “Your Account” section of the website.

Are Children Allowed to Use Njalo Services?

Njalo does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Njalo Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use Njalo Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Illinois. If you have any concern about privacy at Njalo, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information

• Conditions of Use
• Seller Program Policies
• Refunds and Returns

Examples of Information Collected

Information You Give Us When You Use Njalo Services

You provide information to us when you:

• search or shop for products or services in our stores;
• add or remove an item from your cart, or place an order through or use Njalo Services;
• download, stream, view, or use content on a device or through a service or application on a device;
• provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile ;
• talk to or otherwise interact with our Alexa Voice service;
• upload your contacts;
• configure your settings on, provide data access permissions for, or interact with an Njalo device or service;
• provide information in your Seller Account , or any other account we make available that allows you to offer software, goods, or services to Njalo customers;
• offer your products or services on or through Njalo Services;
• communicate with us by phone, email, or otherwise;
• complete a questionnaire, a support ticket, or a contest entry form;
• upload or stream images, videos or other files to Prime Photos, Njalo Drive, or other Njalo Services;
• use our services such as Prime Video;
• compile Playlists, Watchlists, Wish Lists , or other gift registries;
• participate in Discussion Boards or other community features;
• provide and rate Reviews;
• specify a Special Occasion Reminder; or
• employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

• identifying information such as your name, address, and phone numbers;
• payment information;
• your age;
• your location information;
• your IP address;
• people, addresses and phone numbers listed in your Addresses;
• email addresses of your friends and other people;
• content of reviews and emails to us;
• personal description and photograph in Your Profile;
• voice recordings when you speak to Alexa;
• images and videos collected or stored in connection with Njalo Services;
• information and documents regarding identity, including Social Security and driver’s license numbers;
• corporate and financial information;
• credit history information; and
• device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Njalo devices.

Automatic Information

Examples of the information we collect and analyze include:

• the internet protocol (IP) address used to connect your computer to the internet;
• login, email address, and password;
• the location of your device or computer;
• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Njalo Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• version and time zone settings;
• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;
• the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
• phone numbers used to call our customer service number; and
• images or videos when you shop in our stores, or stores using Njalo Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
• account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
• information about your interactions with products and services offered by our subsidiaries;
• search results and links, including paid listings (such as Sponsored Links);
• information about internet-connected devices and services linked with Alexa; and
• credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Njalo Services include:

• status of recent orders;
• your complete order history;
• personally identifiable information (including name, email, password, and address book);
• payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
• email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
• shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries);
• your content, devices, services, and related settings, and communications and personalized advertising preferences;
• content that you recently viewed;
• voice recordings associated with your account;
• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
• If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in The seller dashboard.

Shipping & Returns

Shipping & Return Policy

Orders are submitted directly to sellers upon order confirmation. Order processing and shipping times vary by seller. We recommend checking the seller’s shipping policy on their Njalo Shop page. If no policy is listed, an inquiry can be submitted directly to the seller. Note, if your order includes items from multiple sellers, they may arrive in separate packages at different times.

Return requests can be submitted in your “My Account”. Return policies vary by seller. All returns must be handled directly with the seller within the customer dashboard. Njalo does not handle returns and takes no ownership of items purchased at any point.

Shipping Fees

Shipping costs are calculated at checkout and may vary by product size, weight, customer location and vendor.

Refunds

Refunds

Refunds may be accepted if requested within 14 days of item delivery. Sellers may specify their own refund and return terms for their store and/or specific products. If Sellers specify their own refund and returns policy, the seller policy takes precedent over Njalo’s standard policy and Njalo will not override the seller policy. When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Account.

Note: All returns are processed directly with the supplier, Njalo takes no ownership of item at any time during refund or exchange process.

Check the status of your refund, send a note to the supplier for an update or open a support ticket related to the transaction in your account dashboard.

How Long Do Refunds Take After I Return an Item?

A refund will be provided after we have confirmed processing with your third-party seller facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.

We issue the refund to the original payment processer, and it may take additional time for your financial institution to process the refund. See below Refund Times.

Advanced Refunds/Replacements/Exchanges

Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.

Advanced Refund

In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at seller facilities, to your payment method or as Njalomarket.com Gift Card balance.

Advanced Replacement/Exchange

If you see an option in Njalo account to initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you’ll need to return your original item(s) by the “Return by” date referred to in your return request confirmation email or you will be charged for the replacement/exchange.

Possible charges after advanced refunds/replacements/exchanges

After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to a third-party seller. Once the item(s) are received, the item(s) will be verified and inspected against the expected product(s) and quantity in your return request. If the seller does not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, you will be charged for the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.

To avoid being charged, take the following actions:

• Only initiate return requests for items in their original condition
• If applicable, apply the correct mailing label.
• Drop off or pickup each item you’re returning at an eligible location.

If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be refunded after the seller receives and processes the item(s) and verifies the expected product(s) in your return request.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Note:

• If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases.

Gift Returns

The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift.

Partial Refunds

Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.

*For most items, the return window is 30 days after delivery. 

Note: For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and sold by Njalomarket.com.

Refund Declines

Our refund to your selected refund method may be declined if, for example, your selected refund payment method is associated with an account which is closed, or your selected card has expired or been replaced by a new card since the order was placed. If this occurs, we issue a refund to your Njalo account balance. You can contact our Customer Service if you would like the refund to be issued to a different payment method.