Contact Us
We’re here to help! Whether you have questions about partnering, inquiries about your order or issues with a seller, feel free to reach out anytime!
Hours
Hours of operation
Chicago, IL 60606
Monday - Thursday, 7 AM - 6 PM
Is Njalo only for Black owned sellers?
Njalo is built for all minority and underrepresented groups. From Black & Brown businesses to business owners with disabilities. Njalo was created to uplift and empower those often overlooked, which unfortunately is not only Black & Brown businesses.
How long does shipping take?
Shipping varies by seller. We recommend checking the seller shipping policy on their Njalo shop page or reaching out to the seller if nothing is listed. An inquiry can be submitted directly from the seller shop page or you My Account.
What is your return and exchange policy?
Refund, return and exchange policies varies by seller. We recommend checking the seller policy on their Njalo shop page or reaching out to the seller if nothing is listed. An inquiry can also be submitted directly from the seller shop page or you My Account. If you run into issues with any seller, please reach out to Njalo support for remediation.
Do you ship internationally?
As of now, Njalo currently does not ship overseas. However, this is in the roadmap so be sure to subscribe for future updates and releases!
How can I track my order?
You can track your order status, submit seller inquiries or support tickets, and more from your Njalo My Account portal.
What should I do if my item arrives damaged?
For delivery issues, please reach out to the seller as soon as possible to discuss remediation options.
Reach out to us
Help & Support
Have questions or need assistance? Our friendly team is ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away!
